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Microsoft Teams integration

Deploy the Biel.ai bot in Microsoft Teams so your team can ask questions to your documentation directly from any channel, group chat, or direct message — without leaving Teams.

What you can do​

  • Personal chats — direct message the bot for quick answers.
  • Group chats — add the bot to any group conversation.
  • Channels — add the bot to a team channel so everyone can ask questions.
  • Conversation context — the bot maintains context within the same conversation thread.

Prerequisites​

  • A Biel.ai account with documentation indexed.
  • A Business or Enterprise plan.
  • Teams Administrator access to your Microsoft 365 organisation.

Setup​

1. Get the app package from Biel​

Contact the Biel team to receive the biel-teams-app.zip package configured for your organisation.

2. Upload the app to your Teams Admin Center​

A Teams administrator in your organisation must upload the package:

  1. Open Teams Admin Center.
  2. Go to Teams apps → Manage apps → Upload new app.
  3. Upload the biel-teams-app.zip file.
  4. Under Permission policies, configure which users or groups can install the app.
tip

If your organisation has strict app permission policies, you may need to explicitly allow the Biel app for the relevant users or groups before it becomes discoverable in the Teams app store.

3. Install the bot​

Once the app is available in your organisation's catalog, users can find it by searching for Biel in the Teams app store and clicking Add.

Usage​

Send any message to the bot and it will respond with an answer sourced from your documentation.

You: How do I reset my password?
Biel: To reset your password, go to Settings → Security → Reset Password and follow the steps shown.

You can ask follow-up questions and the bot will maintain context within the same conversation thread:

You: What permissions do I need for that?
Biel: You need the Account Owner or Admin role to access the Security settings.

Troubleshooting​

The bot doesn't appear in the app store

Check that the app has been approved and that the user is covered by the configured permission policy in Teams Admin Center.

The bot doesn't respond

Ensure your Biel.ai project has documentation indexed and that the biel-teams-app.zip package was provided for your specific project. Contact Biel support if the issue persists.

Responses are incorrect or outdated

Re-index your documentation in the Biel.ai dashboard to make sure the bot is querying the latest content.

Need help? Contact us or visit the support page.